Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery time may range from 4 to 12 calendar days, depending on the origin and location of your order (local or overseas), the logistics partner, and when your order was picked up by them. This calculation excludes public holidays and the logistics partner’s non-working days.
Please don’t worry about if people will know what you purchased. We take care of your privacy as 100% discreet. Each order will be shipped in plain packaging with no reference to anywhere or anything inside. No one knows what great babe you’ve bought.
Once you realized your delivered address is wrong, please contact our Customer Care ([email protected]) immediately! We will help to change your delivered address before dispatch. Please kindly note that we can’t change the address once the item was dispatched.
When your order has been dispatched, we’ll send you an email with the tracking number and a link to the Logistics carrier website where you can track it. And also you can find the tracking information on the page of Order Details.
We work with a credit card vendor to process all of our transactions. All of the credit card information is managed within their system and we are unable to see credit card details in your account.
We do not charge sales tax.
We offer free shipping worldwide.
If you need to swap an item
Returns and Exchanges
30-Day Return: We provide 30 days Money Back Guarantee. If you are unhappy with our product and it is unopened, you can return the product to us and get a refund.
180-Day warranty: We also provide a 180-day warranty (180 days from the date of receipt), covering any possible defect in materials and workmanship.
Please note: for health and hygiene reasons, we are unable to offer a refund or exchange if products have been opened, worn, or used. To request a return, please kindly get in touch with our Customer Support team([email protected]) to agree the return and get instructions on how to proceed.
If you change your mind or realize you ordered an incorrect product, pls contact our Customer Care ([email protected]), we are able to make a change or cancel your order before the product is shipped from our warehouse.
What if your incorrect order has been shipped already? Or what if there’s a mistake in the product shipped to you? There’re 2 ways to back your money:
1. Pls reject the package at the time of delivery and marking Return to Sender (RTS).
2. Pls contact us within 48 hours once you received the package, we are glad to guide you through the return process.
If your product was not delivered at all or lost, pls contact our Customer Care ([email protected]), we will investigate the matter with the logistics carrier, and then will arrange a replacement or refund for you as soon as possible.
If you have received a damaged or faulty product, pls contact our Customer Care ([email protected]) to clearly detail the issues you are having, we will replace or refund your order at our discretion.
We need you to return the faulty product and any accessories that came with it, with their original packaging.
If you still need help with any other return requests, please contact our Customer Care ([email protected]), who will be happy to help with any queries you may have.
Please contact Customer Care([email protected]) immediately once you decide to change or cancel your order.
If your order has been shipped by the time you contact us, you are able to easily return the item to us.